Frequently Asked Questions

Most personalized orders are finished in 1–3 business days after you approve the design. Shipping time is added after that: about 3–5 business days for standard shipping or 2–3 for expedited. Large, custom or holiday orders can take longer.

Yes, when your order needs one. Custom designs, logos and detailed personalization get a design proof, usually within 1 business day of your order. We don't start production until you approve it, so check names, dates and spelling carefully.

Contact us before you order and tell us the date. We'll check our schedule and confirm in writing whether we can meet it. Rush production is sometimes available for an extra fee, depending on the item and our workload.

It shortens the carrier's transit time only. Your piece still needs to be proofed (if needed), engraved, inspected and packed first, so allow 1–3 business days of production plus the shipping time.

As early as you can. Holiday weeks are our busiest, and carriers slow down too. If you have a hard deadline, message us before ordering so we can confirm timing.

Yes, until production starts. Once you've approved the design, or we've started engraving or ordered materials for your project, the order can no longer be changed or canceled.

Names, initials, monograms, dates, short messages, logos and custom artwork. Each product's details say what can be engraved on that item and where, such as one side, both sides, the handle or the case.

On most items, yes. Some drinkware offers a second engraved side for a small extra charge, and a few designs (like the Wine & Fries tumbler) have optional name add-ons. The product page shows any extra cost before you check out.

Yes. Vector files (SVG, EPS, AI or PDF) work best; a high-resolution PNG often works too. Send your logo to info@carveandburn.com and we'll tell you if it's ready to engrave.

It depends on the material. On wood and bamboo, engraving burns darker than the wood. On powder-coated tumblers, it removes the color to show the stainless steel underneath. On leatherette, black engraves to a silver tone and other colors engrave to a rich black. Glass is etched to a frosted white.

Close, but not identical. Walnut, maple, bamboo, acacia, marble and olive wood all vary in grain, color and knots, so every piece is one of a kind. Those natural differences aren't considered defects.

Often, yes. Tumblers, bottles, glassware, leatherette and many gift items can work. Send us a photo first; some coatings, shapes and materials can't be engraved safely, and we'll review your item before we start.

Anywhere in the United States, from our studio in Miami. If you're outside the U.S., contact us before ordering; international orders are reviewed case by case, and you're responsible for any customs fees.

Yes, free, starting Tuesday, November 17th, 2026. Pickup is at our studio at 4444 SW 71st Ave, Suite 106, Miami, FL 33155. Wait for the email saying your order is ready before you come by.

Starting Tuesday, November 17th, 2026, our studio is open Tuesday, Wednesday and Thursday, 11 a.m. to 6 p.m. Please wait for your ready-for-pickup email before coming by, and call 305-458-4717 if you'd like to stop in at another time.

You'll get an email with tracking as soon as the label is created. Large orders sometimes ship in more than one box, each with its own tracking number.

Yes. Enter their name and address as the shipping address at checkout and double-check it, since we can't be responsible for packages sent to an incorrect address.

Every order is inspected and carefully packed. Packaging varies by product; many items, such as the marble pieces, knife set and hammer set, arrive in a gift box.

Yes. We engrave cutting boards, serving boards, tumblers, knife sets, hammer sets and more with a family name, address, move-in date or your logo. See our realtor closing gifts and corporate gifting pages, or contact us to plan names, logos and timing.

Yes. We bring our laser to corporate events, brand activations, weddings and private parties in Miami and South Florida and personalize gifts for guests on the spot. See live event engraving.

No. Personalized and custom pieces are made just for you, so they're final sale. Non-personalized stock items can be returned within 30 days of delivery if they're unused and in the original packaging.

Email info@carveandburn.com within 7 days of delivery with your order number and photos of the item and packaging. If the mistake is ours (wrong engraving, wrong item, or a defect) we'll fix it at no cost.

Approved refunds go back to your original payment method within 5–7 business days after we receive and inspect the item. Your bank may take a few more days to post it.

Hand wash, dry right away and oil it with food-safe board oil now and then. Never soak it or put it in the dishwasher. See our board care guide.

Hand washing is recommended to protect the finish and engraving. Avoid harsh cleaners and long soaks. See tumbler care.

At checkout. We accept the payment methods shown in our secure Shopify checkout, and production starts once payment goes through.