FAQ

Frequently Asked Questions (FAQ)

1. What services does Carve and Burn offer?
We specialize in laser engraving and personalized gifts, including custom tumblers, cutting boards, charcuterie boards, and other wood or metal items. We also provide wooden board maintenance services such as cleaning, re-seasoning, oiling, and waxing.

2. How do I place an order for a personalized item?
You can place an order directly through our website by choosing the product you want to personalize, selecting engraving options, and uploading any design files. For larger or custom orders, feel free to contact us via email or phone for assistance.  You may also DM us via Instagram https://www.instagram.com/carveandburn/

3. What materials can be engraved?
We work with a wide variety of materials including wood, metal (like YETI tumblers and Stanley cups), acrylic, and more. If you have a specific material in mind, reach out to ensure we can engrave it. You may also DM us via Instagram https://www.instagram.com/carveandburn/

4. How much does engraving cost?
Engraving prices vary depending on the complexity of the design and the size of the item. For example, engraving tumblers starts at $15, while cutting board engraving can range from $10 to $80+. Check our pricing page for more details.

5. How long does it take to receive my order?
Typically, orders take between 3-7 business days to complete depending on the size and complexity. We will notify you of any potential delays or special considerations for custom orders.

6. Do you offer bulk discounts or corporate gifts?
Yes! We offer discounts for bulk orders and can work with you to create unique corporate gifts, promotional items, or giveaways. Contact us to discuss your needs and pricing. https://carveandburn.com/pages/bulk-order-discounts

7. How do I maintain my wooden cutting board after it’s engraved?
We recommend regular maintenance for wooden cutting boards, including cleaning, sanding, oiling, and waxing to keep them looking great. Carve and Burn offers board maintenance services to help you keep your board in top condition. Check out our services page for more information.

8. Can I request a custom design or logo for engraving?
Absolutely! We love working on custom designs. You can upload your design or logo during checkout, or reach out if you need help creating something unique. Additional design fees may apply depending on complexity.

9. Do you offer gift cards?
Yes, we offer gift cards in various amounts. They make great gifts for any occasion and allow your loved ones to create their own personalized items.

10. How can I support your charity efforts?
We regularly support causes such as the Ronald McDonald House of South Florida. You can donate directly through our website or at checkout when making a purchase. Stay tuned to our blog and social media for updates on our charity events and community involvement.

11. What is your return or refund policy?
Since most of our products are custom-made, we do not accept returns on personalized items. However, if there is an issue with your order, please contact us within 7 days of receiving it, and we’ll work with you to resolve the problem.

12. How can I contact you?
You can reach us via email at info@carveandburn.com or via the contact us page here. We’re happy to answer any questions and help with custom orders. You may also DM us via Instagram https://www.instagram.com/carveandburn/