Privacy policy

Last Updated: June 25, 2026

At Carve & Burn Designs, Inc., we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit carveandburn.com, place an order, contact us, sign up for emails, or otherwise interact with our business.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information when you:

  • Place an order
  • Create an account
  • Contact us
  • Request a custom engraving or design
  • Upload artwork or logos
  • Subscribe to our email newsletter
  • Browse our website
  • Interact with our advertisements or social media

Depending on how you interact with us, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Order and purchase history
  • Personalization details (names, dates, messages, initials)
  • Uploaded artwork, logos, or photographs
  • Payment information (processed securely through our payment providers)
  • IP address
  • Browser and device information
  • Website activity, including pages visited and products viewed

For your security, Carve & Burn does not store your complete credit card information.

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Create personalized and custom products
  • Send design proofs and order updates
  • Respond to questions and provide customer support
  • Process payments, refunds, and exchanges
  • Ship your order
  • Improve our website and customer experience
  • Send promotional emails if you have subscribed
  • Prevent fraud and maintain website security
  • Comply with legal, tax, and accounting obligations

Personalized Orders & Uploaded Artwork

Many of our products are custom-made and require personalization.

When you upload artwork, logos, photographs, or other design files, you confirm that you own the rights to use them or have permission from the copyright owner.

You retain ownership of your artwork. By submitting your files, you grant Carve & Burn permission to use them solely for producing your order, providing customer support, and maintaining order records.

We will never sell your artwork or use it for purposes unrelated to your order without your permission.

Photography of Finished Products

We are proud of the work we create and may occasionally photograph completed products for use on our website, social media, portfolio, or other marketing materials.

We take care not to display personal information such as addresses, phone numbers, or payment details.

If your order contains confidential, proprietary, or sensitive information and you prefer that it not be photographed or shared, simply let us know when placing your order, and we will gladly honor your request.

Email Marketing

If you choose to subscribe to our email list, we may send you:

  • Product announcements
  • Exclusive offers
  • Gift ideas
  • Holiday promotions
  • Company news

You may unsubscribe at any time by clicking the "Unsubscribe" link included in every marketing email or by contacting us directly.

We do not sell or rent your email address.

Cookies & Website Analytics

Our website uses cookies and similar technologies to provide the best possible shopping experience.

Cookies help us:

  • Remember items in your shopping cart
  • Save your browsing preferences
  • Improve website performance
  • Understand how visitors use our website
  • Measure advertising effectiveness
  • Provide a more personalized shopping experience

You may disable cookies through your browser settings, although some features of our website may not function properly.

Analytics & Advertising

To improve our website and better understand customer interests, we may use trusted third-party tools, including services such as Google Analytics, Meta Pixel, and similar advertising or analytics platforms.

These tools may collect information about your interactions with our website to help us improve our products, website performance, and advertising.

How We Share Information

We only share your information when necessary to operate our business and fulfill your orders.

Trusted service providers may include:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Email marketing providers
  • Analytics providers
  • Advertising platforms
  • Fraud prevention services
  • Professional advisors, including accountants and attorneys

We do not sell your personal information.

Data Retention

We retain personal information only as long as reasonably necessary to:

  • Complete your orders
  • Provide customer service
  • Process future reorders
  • Meet legal, tax, and accounting requirements
  • Prevent fraud
  • Maintain business records

Artwork, design proofs, and personalization details may be retained to assist with future orders or customer support unless you request their removal, where permitted by law.

Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information.

While no website or online system can guarantee absolute security, we use trusted platforms and commercially reasonable security measures to help protect your data.

Your Privacy Rights

Depending on where you live, you may have the right to:

  • Request access to the personal information we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your personal information where permitted by law
  • Opt out of marketing communications
  • Ask questions about how your information is used

To submit a privacy request, please contact us using the information below.

We will acknowledge your request promptly and respond within the time required by applicable law.

International Visitors

Our website is operated from the United States.

If you access our website from another country, your information may be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your jurisdiction.

Children's Privacy

Our website is intended for individuals who are at least 13 years of age.

We do not knowingly collect personal information from children under the age of 13.

Do Not Track

Some web browsers offer a "Do Not Track" feature. Because there is currently no universal standard for responding to these signals, our website does not respond differently when they are enabled.

Legal Disclosure

We may disclose personal information when required to do so by law or when we believe disclosure is necessary to:

  • Comply with legal obligations
  • Protect our rights or property
  • Prevent fraud
  • Protect the safety of our customers or others

Intellectual Property

All photographs, product images, graphics, logos, website content, and original design materials on this website are the property of Carve & Burn Designs, Inc. unless otherwise noted.

They may not be copied, reproduced, distributed, or used without our prior written permission.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be posted on this page along with the revised "Last Updated" date.

We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, we're happy to help.

Carve & Burn Designs, Inc.
4444 SW 71st Ave., Suite 106
Miami, FL 33155

Email: info@carveandburn.com

Our Commitment to You

At Carve & Burn, we believe trust is earned. Whether you're ordering a personalized gift for a loved one or a large corporate project, we'll treat your personal information with the same care and respect that we put into every handcrafted product we create.